jili31 Privacy Policy

Effective Date: January 1, 2026

1. Introduction

jili31 ("jili31," "we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who use the jili31 online casino platform accessible at jili31.app (the "Platform"). This Privacy Policy ("Policy") describes how jili31 collects, uses, stores, shares, and protects personal data in connection with your use of the Platform and its associated services.

This Policy is drafted in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations ("IRR"), as administered by the National Privacy Commission ("NPC"). It should be read alongside jili31's Terms and Conditions and Responsible Gaming Policy.

By registering an account, accessing the Platform, or otherwise using any jili31 service, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

2. Data Controller

For the purposes of the Data Privacy Act of 2012, jili31 acts as the personal information controller in respect of the personal data collected through the Platform. jili31 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

If you have any questions or concerns regarding the processing of your personal data, or if you wish to exercise any of your rights under the DPA, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 14 of this Policy.

3. Data We Collect

jili31 collects the following categories of personal data from users of the Platform:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification number (e.g., Philippine National ID, passport, driver's licence, SSS/GSIS number).
• Contact Data: Email address, mobile phone number, and residential address (including city, province, and postal code).
• Account Data: Username, encrypted password, account preferences, and communication preferences.
• Financial Data: Payment method details (e.g., GCash account reference, PayMaya / Maya account reference, bank account details for BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, or debit card details). Note: jili31 does not store full card numbers — payment data is tokenized and handled by our payment service providers.
• Transaction Data: Records of deposits, withdrawals, bonuses, wagers, game results, and account balance history.
• Technical Data: IP address, browser type and version, device type and operating system, time zone, and session duration.
• Usage Data: Information about how you use the Platform, including pages visited, games played, features accessed, and click-stream data.
• Communications Data: Records of your communications with jili31 support, including live chat transcripts and email correspondence.
• Responsible Gaming Data: Self-exclusion requests, deposit limit settings, and any information provided in connection with responsible gaming tools.

4. How We Collect Data

jili31 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Data collected automatically when you access the Platform, including through cookies, web beacons, pixel tags, and server logs.
• Third-party sources: Data received from payment service providers, identity verification services, fraud prevention agencies, and analytics providers, where permitted by applicable law.

5. Legal Basis for Processing

jili31 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary for the performance of the contract between you and jili31 (i.e., the Terms and Conditions), including account management, payment processing, and game provision.
• Legal obligation: Processing is necessary for jili31 to comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements, know-your-customer (KYC) obligations, and PAGCOR regulatory requirements.
• Legitimate interests: Processing is necessary for jili31's legitimate interests, including fraud prevention, Platform security, responsible gaming monitoring, and service improvement, provided that such interests are not overridden by your rights and interests.
• Consent: Where jili31 relies on your consent as the legal basis for processing (e.g., for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. How We Use Your Data

jili31 uses the personal data we collect for the following purposes:

• To register and manage your jili31 player account.
• To verify your identity and age in compliance with Philippine law and PAGCOR regulations (21+ requirement).
• To process deposits, withdrawals, and other financial transactions on the Platform.
• To provide, maintain, and improve the jili31 Platform and its games and features.
• To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct.
• To administer bonuses, promotions, and loyalty programs, including the jili31 VIP program.
• To send you service-related communications, including account notifications, security alerts, and transaction confirmations.
• To send you marketing communications about jili31 promotions and offers, where you have consented to receive such communications.
• To operate responsible gaming tools, including deposit limits, session time limits, and self-exclusion programs.
• To comply with applicable legal and regulatory obligations, including reporting obligations to PAGCOR and other competent authorities.
• To analyze Platform usage and improve user experience through aggregated and anonymized analytics.
• To respond to your enquiries, complaints, and support requests.

7. Cookies & Tracking Technologies

jili31 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files placed on your device when you visit the Platform. jili31 uses the following categories of cookies:

• Strictly necessary cookies: Essential for the Platform to function correctly. These cannot be disabled as they are required for core functionality such as account login and session management.
• Performance cookies: Collect anonymized information about how visitors use the Platform, helping jili31 identify areas for improvement.
• Functionality cookies: Remember your preferences and settings to provide a more personalized experience.
• Analytics cookies: Used to understand user behavior in aggregate, helping jili31 optimize the Platform's content and layout.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information on managing cookies, refer to your browser's help documentation.

8. Data Sharing & Disclosure

jili31 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. jili31 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate confidentiality and data protection obligations:

• Payment service providers: To process deposits and withdrawals (e.g., GCash, PayMaya / Maya, and partner banks). These providers process your financial data solely to facilitate transactions on your behalf.
• Identity verification providers: To verify your identity and age as required by KYC and AML obligations.
• Fraud prevention and security services: To detect and prevent fraudulent activity, cheating, and unauthorized access.
• IT and Platform service providers: Including cloud hosting, data storage, and technical support providers who assist in operating the Platform.
• Regulatory and law enforcement authorities: Where jili31 is required by law, court order, or regulatory directive to disclose personal data, including to PAGCOR and other competent Philippine authorities.
• Professional advisers: Including lawyers, auditors, and accountants, where necessary for the conduct of jili31's business.

All third-party service providers who process personal data on jili31's behalf are required to implement appropriate technical and organizational security measures and to process personal data only in accordance with jili31's instructions and applicable law.

9. Data Retention

jili31 retains personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a period of five (5) years following account closure, in compliance with AML and regulatory record-keeping requirements.
• Transaction data: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• Identity verification documents: Retained for the duration of your account and for five (5) years following account closure.
• Support communications: Retained for two (2) years from the date of the communication.
• Technical and usage data: Retained for up to twelve (12) months, after which it is anonymized or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with jili31's data disposal procedures.

10. Data Security

jili31 implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the Platform.
• Encryption of sensitive data at rest, including financial data and identity documents.
• Access controls limiting personal data access to authorized personnel on a strict need-to-know basis.
• Regular security assessments and vulnerability testing of the Platform's infrastructure.
• Staff training on data protection obligations and information security best practices.

While jili31 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jili31 will notify you and the National Privacy Commission in accordance with the requirements of the Data Privacy Act of 2012.

11. Your Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jili31:

• Right to be informed: The right to be informed of how your personal data is being collected and processed, as set out in this Policy.
• Right to access: The right to request a copy of the personal data jili31 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jili31's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of these rights, please contact jili31's Data Protection Officer using the contact details in Section 14. jili31 will respond to all valid requests within thirty (30) days of receipt, in accordance with the DPA and its IRR.

12. Children & Minors

The jili31 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law governing casino-style gambling. jili31 does not knowingly collect personal data from individuals under the age of 21. If jili31 becomes aware that personal data has been collected from a minor, the relevant account will be immediately suspended and the data will be deleted in accordance with applicable law.

If you are a parent or guardian and believe that a minor has registered an account on the jili31 Platform, please contact our support team immediately so that appropriate action can be taken.

13. Changes to This Policy

jili31 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, jili31 will notify registered players via email or an on-Platform notification prior to the changes taking effect. The effective date at the top of this Policy indicates when it was last updated.

Your continued use of the jili31 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how jili31 protects your personal data.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact jili31's Data Protection Officer:

• Email: [email protected]
• Support: [email protected]
• Live Chat: Available 24/7 via the jili31 Platform

jili31 aims to respond to all data privacy enquiries within thirty (30) calendar days of receipt. For complaints that cannot be resolved directly with jili31, you may escalate your concern to the National Privacy Commission of the Philippines.